Time for fresh air!
There are many ways to reach customers. Together we will find the best for your company. Our consultancy service specialises in customer management and offers you the necessary know-how and far reaching experience in the areas of customer care, customer service and sales. Together we will build new structures, optimise the existing ones or re-organise them to suit your customers, and you of course.
Consultancy for effective customer management
To become successful long term, nothing is more important than satisfied customers. We specialise in the interface between business and customer and optimise the organisation of service and sales. We develop concepts on the basis of methods, tried and tested in practice, and also accompany you when these are implemented, as we like to be judged on results - not big words.
From taking stock and identifying areas of action to working out catalogues of measures and their implementation: our approach is tested in practice and the numerous projects in a wide range of sectors over many years show that it achieves the target. However, we do not leave anything to chance, and especially not in the implementation of the recommended strategies. Those who give us an assignment get consultancy from A to Z: We do not just recommend, we lead the relevant action and constantly submit them to quality control to ensure the success of a project at all times. Only in this way can best possible success be achieved.
Changes of any kind in customer management take time and, especially from the beginning, are subject to constant adjustment in day-to-day operation to safeguard long-term success. As interim managers, we support this process comprehensively. We also temporarily take over the interim management of your service or marketing units after a consultancy project has been completed. A reliable contact partner is indispensible here.
A single person can achieve much. But nevertheless, one person will hit a limit at one time or the other. Therefore the right contacts to other experts and targeted collaboration are all the more important in the interests of your company. Many challenges today can no longer be met adequately without technological support. An experienced expert with knowledge of the business sector is also the best contact person. Our contacts are manifold and we get the support we need to give your customer management the right direction.
About the person
I will be at your side as an experienced consultant and project manager, reliable partner and founder of LICHTENBERG Consulting, from the very start through to successful implementation.
Freelance business consultant and project manager since 2015 with more than seven years experience as consultant advising in strategy and organisation with a focus on customer management; previously various positions in the music sector; experience in the management of interdepartmental teams; expert in development and implementation; networking in your company’s interest.
During my career as business consultant I have supported several renowned companies in challenging projects to date. Here is an extract of my references:
EDEKA Head Office Germany
Mercedes-Benz Marketing Germany
Stadtwerke Leipzig GmbH
Bausparkasse Schwäbisch Hall
Wolters Kluwer Germany
LICHTENBERG Consulting is your first contact for consultancy in the field of customer management. To give you the right answers to your challenges at all times, we are part of a growing network of acknowledged experts. We support each other with our expertise and thus achieve the best possible result for our customers.
If you are looking for a committed and competent consultant for your business, I look forward to hearing from you. I am happy to answer any of your questions. Write me an e-mail or simply give me a call!
32361 Preußisch Oldendorf